Online Shopping for Radio Control (R/C) Planes, Cars, Helis, Trains & More

 

Exceptional products. Personal service. Worldwide fun.

Submit a Service Request / Check Service Status

There are two ways in which you can submit a Service Request to Horizon Hobby. Both are accessed by clicking "Launch Service Center Request" below.

1. Online Service Request

Complete the information in the form and submit the request electronically to the Horizon Hobby Service Center.

By completing an online service request you will receive emails updating you on the status of your repair.

2. Standard Service Request

Print our Service Center Request form and write in the requested information.

Launch Service Center / Check Status


Important Information

  1. All Service Requests must include the Service Center Request form.
  2. Warranty Service Requests must be accompanied by a dated proof of purchase.

Horizon Hobby services the following brands:

BladeDynamiteCarismaE-flite
Evolution EnginesElectrix RCFORCE RCHangar 9
HobbyZoneJRLosiParkZone
Pro BoatOrionPhoenix SimulatorSaito Engines
SeagullSpektrumTeam Losi RacingZenoah

Horizon also provides parts only Align support with proof of purchase from Horizon Hobby or a Horizon dealer.

 

  • Horizon Hobby services customers in the US, Canada and Puerto Rico. For other international customers, please contact your local Horizon Hobby Service Center. For other international customers please contact your local Horizon Hobby Service Center.
  • All items should be packed to assure no damage is incurred during shipping. Horizon is not responsible for damage incurred during the shipping process or for packages shipped to, but not received by Horizon.
  • Please insure packages and avoid ship methods or carriers that do not provide tracking.
  • Do not return LiPo Batteries.
  • Do not return products containing Fuel or other Hazardous material.
  • Consult your shipper to understand shipping restrictions and proper packing guidelines.
  • All merchandise is the responsibility of the shipper until it arrives to Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit to Horizon.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
  • Warranty service or replacement decisions are at the sole discretion of Horizon Hobby.
  • Collateral damage is NOT covered by manufacturer warranty.
  • All non-warranty services are charged a minimum of 1/2 hour of labor and labor is $30 per hour (subject to change without notice). All charges for service parts, labor, shipping and other fees are your responsibility. Nonpayment can result in confiscation of equipment.
  • Horizon Hobby is not responsible for any loss of data or information associated with service.
  • Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product.

Oversize Fees

  • Items which are considered "oversize" are noted in the catalog and on the website.
  • Oversize fees range from $13.50 to $100.00. Exact charges will be noted when your service request is invoiced.
  • Oversize packages will not ship 2 Day, Overnight or Saturday Delivery.
  • Oversize packages cannot be combined with other packages; therefore an additional shipping charge will be incurred for additional items on your order.

Warning

Never ship LiPo batteries, fuel, or other hazardous material to Horizon Hobby as serious injury, fire, and collateral damage can occur. Horizon is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items.

Proprietary Model Railroad Service

The Horizon Hobby Online Service Center only supports R/C products at this time.  To receive service information regarding your model railroad products, please click here.